Privacy Policy

1. Overview

Truffle Nation Pastry Academy ("we", "us", "our") is committed to protecting the personal information of everyone who visits trufflenationonline.com or enrolls in our programs. This Privacy Policy describes what personal data we collect, how we use it, when we share it, and your rights as a data subject.

By using our Website or enrolling in a program, you consent to the practices described in this Policy.

2. Data We Collect

2.1 Information You Provide

Category	Examples	When Collected
Identity Data	Full name, date of birth	Enrolment form, application
Contact Data	Email address, phone number, city	Contact form, application
Payment Data	Transaction reference (not card details)	At time of payment
Program Data	Course goals, baking experience level	Application questionnaire
Communication Data	Messages sent via forms or WhatsApp	When you contact us

2.2 Automatically Collected Data

When you visit our Website, we may automatically collect:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URLs
• Cookie and tracking data (see Section 5)

3. How We Use Your Data

We use the personal data we collect to:

• Process your application and manage your enrolment
• Deliver live online sessions and course materials via Zoom and related platforms
• Send you important updates about your course, batch schedule, and certificates
• Respond to your enquiries and provide customer support
• Send marketing communications about new batches and programs (you can opt out at any time)
• Improve our Website, course content, and user experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our systems

4. Sharing Your Data

We may share your data with trusted third parties who help us operate our business, including:

• Payment Processors: Razorpay, Stripe, or similar — to process your fees securely
• Video Conferencing: Zoom — to deliver live sessions
• Communication Tools: WhatsApp Business, email service providers — to contact you
• Analytics: Google Analytics — to understand how our Website is used
• Marketing Platforms: Meta (Facebook/Instagram) — for targeted advertising (hashed data only)

All third-party service providers are required to handle your data securely and only for the purposes we specify. We do not transfer your data outside India unless the recipient country provides an adequate level of data protection.

We may also disclose your data where required by law, court order, or government authority.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our Website. Cookies are small text files placed on your device that help us:

• Remember your preferences and form progress
• Analyse Website traffic and user behaviour
• Deliver relevant advertisements on other platforms

Types of Cookies We Use

• Essential Cookies: Required for the Website to function. Cannot be disabled.
• Analytics Cookies: Google Analytics — help us understand usage patterns.
• Marketing Cookies: Meta Pixel — help us measure ad effectiveness.

You can control cookies through your browser settings. Disabling cookies may affect your experience on our Website.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by law. Specifically:

• Enrolled student records: 7 years from course completion (for certificate verification)
• Enquiry/lead data: 2 years from last contact, unless converted to enrolment
• Payment records: As required by Indian tax law (minimum 8 years)
• Marketing preferences: Until you unsubscribe or request deletion

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption for all data transmitted to our Website
• Secure, access-controlled systems for storing student records
• Regular review of our data handling practices

However, no method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately at info@trufflenationonline.com.

8. Your Rights

Under applicable Indian data protection laws and the Information Technology Act, 2000, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please email us at info@trufflenationonline.com with the subject line "Data Rights Request". We will respond within 30 days.

9. Children's Privacy

Our programs are designed for adults (18 years and above). We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10. Third-Party Links

Our Website may contain links to third-party websites (such as Zoom, WhatsApp, or social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically. For significant changes, we will notify enrolled students by email.

12. Contact Us

For any privacy-related questions, concerns, or requests, please contact our Privacy Officer:

• Email: info@trufflenationonline.com
• Phone: +91-9205940943
• Address: 133A, Lane 1, Near Saket, New Delhi – 110030, India